We have assembled a number of commonly asked questions and answers related to our business and services. If you do not see your question, please contact us. Our customer service people will be happy to speak with you.

Yes, you can call in and leave a credit or debit card on file or you can arrange for that on this website. See Make Payment on the right side of each page.

Budgets and Pre-Payment plans are part of our BLACK GOLD Program.

Not necessarily, tapping on an oil tank is not an accurate method of determining the level of oil in it. Tanks are too thick and a tank with 100 gallons of oil in it may sound the same as an empty tank.

Based on a 275 gallon tank:

  • ¾ full is 206 gallons
  • ½ full is 137 gallons
  • ¼ full is 69 gallons

Gauges in these tanks are not overly accurate. If you do not want to be on automatic delivery, it is best to order oil when your gauge reads ¼ full.

Look at the top of the float to read the amount of oil in your tank.

It is located on the control on your burner and is usually red.

Before you call for service, check:

  • Your Thermostat. If not set properly, increase by five degrees and see if heater starts.
  • Make sure all electrical switches are on.
  • Your fuse or circuit breaker. Replace blown fuses carefully. Do not increase the amperage.
  • Your oil tank. Be sure you have enough oil and that the oil valve is open.
  • The level of boiler water on steam systems. If low, open valve and fill boiler to proper level. Close valve tightly when proper level is reached.
  • Press reset button on stack control once, if everything else is in order. If burner starts and runs only momentarily, turn burner off.

If your burner still fails to operate, call Radio Oil for service at 508-756-2461.

The best time is in the summer so you can be sure your system is ready for the heating season and operating at peak efficiency.

For more information on all our services, contact us today at 508-756-2461 or fill out our contact form! 

A Tune-Up Includes:

  • Measure Efficiency Rating
  • Measure CO (carbon monoxide) levels
  • Measure stack temperature
  • Measure Oxygen levels
  • Clean or replace filters
  • Tighten electrical connections
  • Evaluate safety controls
  • Check combustion air
  • Clean condenser coil
  • Check evaporator coil
  • Clean evaporator drain
  • Measure draft
  • Measure CO2 (carbon dioxide) levels
  • Check start and run delays
  • Monitor refrigerant level
  • Adjust operating pressures
  • Measure smoke output
  • Check fan blades for tightness
  • Clean and adjust burners
  • Evaluate vent system
  • Set burner adjustment
  • Clean blower wheel
  • Test all Safety Controls
  • Test fan limit switch
  • Test flue gases
  • Inspect valves
  • Check flue
  • Check flame baffle
  • Clean combustion chamber
  • Clean heat exchanger
  • Test thermocouple
  • Lubricate fan motor
  • Determine acceptability for Service Agreement

We recommend that your system be tuned-up annually.

Yes, we do, as long as we are supplying your heating oil. Our plan covers many parts on your system and includes an annual tune-up.

Call our main telephone number (508) 756-2461. We have an answering service that will pick up 24 hours a day after our office hours.

Our Worcester, MA office is open Weekdays 8 AM to 4 PM

Our service areas differ depending on the product you are looking for. We have them separated into three groups: Home Heating Oil; Commercial Fuels; Lubricants & Metalworking Fluids. Please see the Service Area section under About Us or on the aforementioned product pages.

We try to make it easy for you to do business with us. You can:

  • Become a Radio Oil customer
  • Place an order for products or service
  • Make a payment
  • Request technical information on our products

Outside oil tanks are subject to climate changes that can cause the formation of condensation (water) within the tank. When enough water accumulates it can sink to the bottom of the tank and get into the oil line causing freeze-ups. The addition of a product like Hots 4 in 1 Oil Treatment can help by absorbing water. If you use that product follow the instructions on the label. In some cases steps can be taken to minimize condensation:

  • Don’t let snow and ice build up on the tank
  • Keep the tank out of direct sunlight
  • Paint the tank a light or reflective color

See our article “Today’s Diesel Fuels and Winter in the Northeast”. You can find a link to it on the right side of each web page.

We check our website and emails several times per day, only weekdays between 8 AM and 4 PM. If you need to place an emergency order, you should call our main telephone number (508) 756-2461.

A lubrication survey is when we come to your facility and prepare a list of all equipment or vehicles and all the recommended lubricants that are used in them. We refer to them as a Plant Survey or a Fleet Survey.

To heat your home a furnace uses air and a boiler uses water. A furnace uses the flame from the oil burner to heat air, which is distributed throughout the house. A boiler uses the flame to heat water that is either sent around the house in pipes to radiators, or is sent to a fan coil unit that heats air.

In a steam system, water heated in the boiler turns to steam, and the steam rises to radiators to heat the home. For the most part, steam boilers have not been installed in new homes since the 1950s, when forced hot water heating systems proved to be cheaper to install and more efficient. However, steam is still an efficient and comfortable way to heat a home.

If you want heat that is clean, comfortable, environmentally friendly, efficient, dependable, safe and versatile, Oilheat is for you.

Heating oil is safe. It takes an advanced high-tech burner to ignite the oil. If you drop a match into heating oil it will go out as if dropped into water. Heating oil must be vaporized before it will ignite or burn

“Automatic” delivery means that we will automatically determine when a customer needs fuel by using degree day monitoring. The customer does not need to place a call to us for a delivery. We will automatically deliver fuel on a regular basis and the customer is assured of never running out of fuel.

“Will-call” means that a customer will monitor their own consumption and “will call” the dealer when a delivery is needed.

First, it’s important to know that prices for all home heating options are going up. But unlike home heating oil, natural gas just doesn’t seem to adhere to the old adage of “what goes up must come down.” Once the big utilities raise prices for natural gas, they almost never go back down again! Second, we keep heating oil prices as low as possible through good old fashioned competition and a variety of service options. In addition, us and most other oil dealers run small, local businesses and understand the value of superior customer service. A public utility just can’t match our dedication. Finally, consider the long term costs. Oil furnaces last significantly longer than other options, averaging 30 years compared to 15 years for a typical gas furnace. Moreover, a gallon of home heating oil produces more heat compared to a comparable amount of natural gas. In other words, your home heats up faster and stays warmer longer—which saves you money.

Oil heat burns 400 degrees hotter than natural gas, resulting in a cozier house that heats up faster. And because oil heat has a higher burn temperature, it provides a more even temperature in all rooms throughout the house. It’s no surprise that most people who convert to natural gas or electricity regret their decision.

It is a myth that oil supplies are dangerously low. With over 36 oil-producing countries, the world’s oil reserves will last a long time. Moreover, we are not dependent upon any one nation for our supply. The U.S. is the third-largest oil producer in the world with 33 American states producing almost half of our supply.

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